www.technocrowd.com 2010
Your Right to Cancel
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right
to cancel the contract for the purchase of your order within seven days of delivery
(starting the day after the receipt of the goods).
To cancel your order before delivery, you must first check your order status within
the order tracking facility. Please call 00 44 (0)1959 571212 .If the item has been
delivered you are responsible for returning the items in a re-saleable condition.
The item must not have been used, must be complete with all components and the packaging
must be not be damaged in any way this includes any scratches and keeping the protective
screen cover on the goods. Note that if these conditions are not met we may not accept
returned goods.
Refunds will be for goods only and will not include any carriage costs
paid to us.
We recommend using a posting method that provides proof of delivery and
can compensate for lost or damaged goods for higher value items.
Please ensure that
all returns are securely wrapped and packaged. We cannot be held responsible for
any units that have been damaged in transit.
Delayed/Lost Delivery
If you have not received your order within 15 working days of dispatch (not including
Sundays), you must immediately advise Technocrowd of the delay/loss.
Returns Policy
1. In addition to your statutory rights, if you wish to return goods outside of the
7 day cancellation period, we operate a 14 day faulty returns period.
2. All of the
products on sale have met our high quality-control standards.
3. Refunds will be for
goods only and will not include any carriage costs paid to us.
4. Please ensure that
all returns are securely wrapped and packaged.
5. We recommend using a posting method
that provides proof of delivery and can compensate for lost or damaged goods for
higher value items.
6. We cannot be held responsible for any units that have been
damaged in transit.
7. Please include the order number provided to ensure your return
is processed without delay.
8. We do not operate a try before you buy policy.
9. Any
goods found to be defective within 14 days will be replaced.
10. Goods found to be
tampered with by the customer will not be replaced, but will be returned at the customer's
expense.
11. If you wish to return goods which are not faulty, we will accept the
return providing the goods are in a good clean condition in the original packaging
and having not been used including protective cover. These goods can be exchanged
for other products, subject to the difference in costs being incurred. Items returned
for a refund, when the goods are not faulty will be charged a handling fee of 15%.
12.
Used earpieces and Bluetooth headsets will not be accepted due to hygiene reasons.
13.
Software disks, games, UMD disks, films and creams cannot be returned if the security
seal has been broken.
14. In certain circumstances, faults will need to be diagnosed
by the manufacturers of the item before a replacement can be issued (i.e. memory
card reading faults, handset not powering up etc.).
15. Replacement or alternative
items will be processed as promptly as possible, but please be aware that it may
take up to 5 working days to issue the item. If an item is out of stock, it will
then become a priority back order to be shipped once stock is available.
16. Refunds
by credit card are made to the same credit card that was used for the original purchase.
Please be aware that it may take up to 14 days for your card to be refunded.
The
above conditions are in addition to your statutory rights, which are not affected.
Manufacturers Warranty
Outside of the 14 day faulty return period, returned items can not be accepted, unless
covered by manufacturer’s warranty. Items returned to us will be forwarded to the
manufacturer for repair or replacement.
Information You Provide To Us
The following applies to any information you provide to us, for example during any
registration or ordering process.
You authorise us to use, store or otherwise process
any personal information which relates to and identifies you, including but not limited
to your name, email address, telephone number and address, to the extent reasonably
necessary to fulfil your order, market/communicate products and services and deal
with any enquiries relating to the same whether by us, our partners, successors (including
the purchaser of the whole or part of our business), associates or sub-contractors
(together our ‘Partner Companies'). If you would like to request information or review
or modify any part of your personal information then you should e-mail us at info@technocrowd.com
If you obtain or choose to buy products through our website or give us personal information
then we may collect information about your buying behaviour and if you send us personal
correspondance such as emails or letters then we may collect this information into
a file specific to you. All such information collected by us shall be referred to
in these terms and conditions as 'Personal Information'
Fraud
Technocrowd will not tolerate any attempts to obtain goods by fraudulent means. Any
fraudulent action will be reported to the relevant authorities. Please note that
Internet host IP addresses are recorded when placing an order online.
Age
Any orders placed by those aged under 18 must be with the consent of a parent or
guardian. Any information given by the child must be with the consent of a parent
or guardian. The card holder must be available to give information in cases where
an under 18 is ordering.
TECHNOCROWD TERMS AND CONDITIONS
